• Products
  • Solutions
  • Developer
  • Company
  • Help Center
Blog - Published on March 30, 2020

Cancellation and Refund Information During Coronavirus Pandemic

The vacation rental industry has seen its fair share of unforeseen challenges. However, it has always rallied for those in need based on the principal of hope and togetherness. Communities come together in the time of need and the current Coronavirus pandemic is no different. This pandemic is not like any other crisis we’ve endured due to the worldwide scope, unclear timeframe, the ever growing “shelter in place” orders and state and local orders to ban travel. This, as you know, has created a significant challenge for property managers and owners, who need to manage their cash flow and brands in light of the unprecedented cancellations, refunds, and reschedulings. Vacation Rent Payment stands with our community during this difficult time and below are a few ways we are positioned to help.

Chargeback Assistance:

We have a fully staffed chargeback team and we work closely with the card networks to advocate for our merchants. Managing and responding to disputes during this unprecedented time is posing a hardship on all involved. We have been informed that Visa will be implementing a COVID-19 Dispute Monitoring Program beginning April 1stto reduce invalid disputes in the system. Our teams will continue to advocate on your behalf and provide the latest information from the card brands on their processes.

Best Practices with Cancellation and Refund Policies:

We understand that property managers are making tough decisions and adjusting their policies for cancellations and refunds during this crisis. Brand and reputation must be balanced with cash flow needs. Where possible, Vacation Rent Payment encourages you to provide credits or refunds for your guests given this global pandemic.

Processing Fees for Refunds and Cancellations:

VacationRentPayment does not assess processing fees on any refunded transaction and cancellations.

Yapstone, whose brand VacationRentPayment is a leader in providing payment services in the travel industry, has deep industry-specific processing expertise and a leadership team with sophisticated payments experience. We deliver our payment services to thousands of vacation rental properties across the country.

As the global Coronavirus pandemic continues to impact each of us in some manner, please know that our thoughts are with you and that we wish health for you and your loved ones. Don’t hesitate to reach out if we can support you in any way during this difficult time at payments@vacationrentpayment.com.


Your Partners at Yapstone

Other you might like

April 03, 2020

A Message from Yapstone on the Paycheck Protection Program

March 19, 2020

A Message from Yapstone Regarding COVID-19

April 03, 2019

Marketplaces: The Difference Between Fail + Scale

May 08, 2019

Yapstone Powers Expand RentPay Platform for Rentals.com

Tell us about your business

We’d love to hear about the current state of your business, and where you’re headed.

Yapstone Logo

Yapstone is a PCI-DSS Compliant Payment Facilitator, operating with Money Transmitter Licenses in all required states and territories.


Facebook LogoTwitter LogoInstagram Logo
© 2019 YapStone, Inc. NMLS #1488912. All rights reserved.

By continuing to use this website you consent to our use of cookies to enhance your experience. To find out more about how we use cookies or to change your cookie settings, please review our Privacy Policy. Our Privacy Policy is located here: https://yapstone.com/privacy-policy